Service Advisor Estimate Generator
- Turns technician findings into customer-safe explanations
- Creates urgency, assumptions, next steps, and objection handling
- Shows how service communication can be structured clearly
ASE Master Automotive Technician | Dealership, Customer Support & Automotive Technology
17 years of automotive diagnostics, dealership service, and customer-facing technical problem solving.
BMW/MINI/Honda dealership background with MINI high-voltage/EV certification, California smog credentials, and software engineering training. Open to roles across service, parts, sales, BDC, customer support, technical support, service operations, and automotive technology.
Featured Work
Dealership-friendly workflow demos.
Diagnostic Workflow Assistant
- Vehicle context and customer complaint
- DTCs, scan observations, and operating conditions
- Service environment and urgency level
Diagnostic outputs
- Diagnostic paths and safety checks
- Next test steps and technician notes
- Advisor explanation, assumptions, and OBD triage
OBD triage demo
- Maps DTCs to likely systems and red flags
- Generates questions before dispatch or escalation
- Shows why fault data needs workflow context
Integration scoping demo
- Turns vague API requests into discovery questions
- Defines source systems, target systems, auth, cadence, and data objects
- Creates risk checks and implementation handoff notes
What the demos prove
- Ability to structure ambiguous field information
- Customer-safe technical communication
- Workflow thinking for dealerships, support teams, and automotive technology
How I Built This
Static workflow demos built around real service communication problems.
Static workflow demo
The demos run fully in the browser with deterministic case logic, fictional sanitized data, and clear safety boundaries. No backend, no API key, and no production diagnostic claims.
Customer communication focus
The UI shows how technical findings can become plain-language next steps for advisors, customers, support teams, and managers without losing assumptions or safety boundaries.
What it demonstrates
It shows how I turn messy technician intake into workflow steps, service-advisor language, OBD triage, and clear handoff notes without overstating software or diagnostic authority.
Proof Assets
Live demos employers can inspect.
Opportunity Areas
Open to dealership, support, operations, and automotive technology roles.
My strongest fit is work that benefits from automotive credibility, customer-safe communication, process discipline, and practical technical problem solving. That includes local dealership roles and customer-facing technology roles connected to service, diagnostics, EV support, fleet, and fixed operations.
Dealership service, parts, sales, and BDC
Support clear intake, advisor communication, accurate parts and repair information, customer trust, and efficient handoffs.
Customer support and technical support
Translate symptoms, service constraints, documentation, and next steps for technical and non-technical audiences.
Automotive technology and service operations
Bring field diagnostic context to tools for fleet, telematics, EV service, warranty, roadside, and fixed-ops workflows.
Selected Public Materials
Privacy-safe demos and contact path.
Demo boundary
This portfolio uses fictional sanitized cases. It is a workflow demonstration, not a production diagnostic system. Safety decisions and repairs require qualified technician validation and OEM procedures.